{"id":989033,"date":"2023-10-18T14:00:59","date_gmt":"2023-10-18T10:00:59","guid":{"rendered":"https:\/\/www.oel-group.com\/?post_type=eventer&#038;p=989033"},"modified":"2025-12-17T13:52:14","modified_gmt":"2025-12-17T09:52:14","slug":"excellence-in-customer-service","status":"publish","type":"eventer","link":"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/","title":{"rendered":"OTSECS001 &#8211; Excellence in Customer Service"},"content":{"rendered":"<div class=\"vgblk-rw-wrapper limit-wrapper\">\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor.<\/p>\r\n\r\n\r\n\r\n<p>80% of CEOs believe they deliver a superior customer service, but only 8% of their customers agree! Customer service is sometimes the only way a business can differentiate itself from its competitors. It isn&#8217;t just about the way you greet and serve your customers; it involves many aspects of business operations. Quality customer service is about exceeding the expectations of your customers and really focusing on their needs and expectations.<\/p>\r\n\r\n\r\n\r\n<p>There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you&#8217;ll simply lose customers as your service continues to let people down. There are a few key skills that every customer service provider should have that will dramatically improve their conversations with customers.<\/p>\r\n<\/div><!-- .vgblk-rw-wrapper -->","protected":false},"excerpt":{"rendered":"<p>&nbsp; Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor. 80%&#8230;<\/p>\n","protected":false},"author":3,"featured_media":988998,"comment_status":"open","ping_status":"closed","template":"","eventer-category":[],"eventer-tag":[],"eventer-venue":[106],"eventer-organizer":[],"class_list":{"0":"post-989033","2":"type-eventer","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"eventer-venue-dubai"},"acf":[],"eventer_organizer":[],"eventer_venue":{"term":"Dubai","tp_widgets":{"widgets":[],"update_at":"1776428783"}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>OTSECS001 - Excellence in Customer Service | OEL<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OTSECS001 - Excellence in Customer Service | OEL\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor. 80%...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"OEL\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-17T09:52:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.oel-group.com\/ae\/wp-content\/uploads\/2023\/08\/cropped-Logo-300x300-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/\",\"url\":\"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/\",\"name\":\"OTSECS001 - Excellence in Customer Service | OEL\",\"isPartOf\":{\"@id\":\"https:\/\/www.oel-group.com\/ae\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.oel-group.com\/ae\/wp-content\/uploads\/2023\/08\/cropped-Logo-300x300-1.png\",\"datePublished\":\"2023-10-18T10:00:59+00:00\",\"dateModified\":\"2025-12-17T09:52:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/#primaryimage\",\"url\":\"https:\/\/www.oel-group.com\/ae\/wp-content\/uploads\/2023\/08\/cropped-Logo-300x300-1.png\",\"contentUrl\":\"https:\/\/www.oel-group.com\/ae\/wp-content\/uploads\/2023\/08\/cropped-Logo-300x300-1.png\",\"width\":512,\"height\":512},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.oel-group.com\/ae\/training\/excellence-in-customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.oel-group.com\/ae\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Eventer\",\"item\":\"https:\/\/www.oel-group.com\/ae\/training\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"OTSECS001 &#8211; Excellence in Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.oel-group.com\/ae\/#website\",\"url\":\"https:\/\/www.oel-group.com\/ae\/\",\"name\":\"Osborne Engineering LLC\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.oel-group.com\/ae\/#organization\"},\"alternateName\":\"OEL Group\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.oel-group.com\/ae\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.oel-group.com\/ae\/#organization\",\"name\":\"Osborne Engineering LLC\",\"alternateName\":\"OEL Group\",\"url\":\"https:\/\/www.oel-group.com\/ae\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.oel-group.com\/ae\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.oel-group.com\/ae\/wp-content\/uploads\/2022\/09\/Logo.webp\",\"contentUrl\":\"https:\/\/www.oel-group.com\/ae\/wp-content\/uploads\/2022\/09\/Logo.webp\",\"width\":464,\"height\":157,\"caption\":\"Osborne Engineering LLC\"},\"image\":{\"@id\":\"https:\/\/www.oel-group.com\/ae\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"OTSECS001 - Excellence in Customer Service | OEL","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"OTSECS001 - Excellence in Customer Service | OEL","og_description":"&nbsp; Customer service is the service provided to customers before, during and after purchasing and using goods and services. 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