This course is ideal for those who need to influence, persuade and negotiate. This workshop will teach you how to keep a cool head in the planning, delivery and closing of a negotiation. You will learn how to assess and manage risks should agreement fail, read the non-verbal signals, manage the emotional and behavioural elements, make your bid assertively and secure the desired outcome.

As a delegate, you will be given an opportunity to examine ways to enhance your negotiation outcomes, and will be introduced to the latest and most respected ideas and techniques in influencing, persuading and negotiating. Using a coaching/ facilitating style, the workshop leader will provide useful insights and practical opportunities to blend your existing negotiations expertise with fresh, high-level insights gleaned from best practice.

The workshop will make extensive use of case studies to provide insight into real-world situations. Further practice using role-plays and small group activities will provide immediate feedback that delegates can use to refine their skills.