Communication allows us to influence our environment. The type of information that is given or received will depend on where we are and who we are with. During each day we communicate with many different people and different situations.

The ability to communicate clearly in a professional manner is a key competency, Employees need the ability to capture the audience’s attention, listen effectively and actively engage and support teams and teamwork. Effective communication helps us to focus on resolving conflicts, and actively ask for and incorporate feedback where appropriate. Communication helps us to express our thoughts and needs, and it allows us to work effectively and interact with other people.

Understanding our own ability and behavior when we communicate helps us to be more aware that the people we live with, work with and come into contact with each day are also sending communication to us. This understanding will also help each of us to communicate more clearly what we want to say.